If it is getting late in the month/week and you still haven't received your Happily subscription box or product outside of a subscription, there are a few things you should do.

Double check you have updated your shipping address
We can't get your box or product to you efficiently if you don't keep your address up-to-date. You can update your shipping address by following the directions shown here

Check your shipment tracking information
When your order leaves our shipment facility, you are sent an email with tracking information for the order or subscription box. This allows you to see it every step of the way on it's path to you. Many times this tracking page will have helpful information about delays. If you did not receive this email, please contact support.

Check with your local Post Office
If you live in an apartment, a difficult to reach address, or have a history of issues receiving box deliveries from other shipment companies as well - your best bet might be to talk to your local Post Office. Many times they hold boxes back, put them in lock boxes for later pickup, or simply tried to deliver and were not able to.

None of that helped?

If none of these steps have resolved the issue, and you have not already received communication from our team with a known delay, please reach out to the Customer Support team at support@thehappily.co and let them know you've already tried these steps.

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